An Exploratory Study on the User Adoption of Central Cyber Government Office of the Hong Kong Government

“E-Government” is a mission-critical visionary issue faced by the public sector as it pushed the delivery of public services to a new quality standard through a new set of delivery means. However, many of the stakeholders found it hard to fully embrace this new mode of service delivery. Through the provision of e-services, stakeholders of government services expect that e-services can improve the efficiency of government departments (Gore, 1993; Information Technology and Broadcasting Bureau (ITBB), 1998). Indeed, information systems (IS) researchers have investigated the impact of information technology (IT) in public sector since the late 1970s, when personal computers were launched (Kraemer, 1977; Danziger et al., 1978). For recent research studies, their main ABSTRACT